If anyone bothered to read the article, it’s not nearly as stupid as it sounds. That’s not to say it’s a good idea, just that not nearly as dumb as people are making it out to be.
It’s designed specifically to handle multiple callers who are calling about existing/known incidents, as a tool to relieve human operators, and simply gather additional details, or provide information to the callers.
So while I can’t say that I’m in favor of it, the actual scope of deployment is much different than what the headline would have you believe.