Holy shit, I’m actually surprised how bad the rest of the comments are… And the volume of them!
I’ll try to TL;DR it for the lemmings, with formatting that is (hopefully) easy to understand for even the most rotten of brains.
TL;DR
The problem
- Too many people are all calling 911 about the same emergency.
I’ll use this example scenario below: People keep driving past a burning car on a busy road, and many of them call 911. (This will continue to happen until an emergency responder arrives.)
Before implementing this tech
- 911 operators are all busy answering calls that are all reporting the same car fire
- Long 911 hold time for someone with an emergency unrelated to the car fire
After implementing this tech
Bot: "Are you calling about the car fire on Seventh Street?"
- If caller answers “yes”:
- AI bot tells them that responders have already been dispatched
- If caller answers anything other than “yes”:
- Transfer to the next available human dispatcher
- Greatly reduced hold time thanks to automated triage
If the critical failure point is accurately classifying “yes” or “not yes,” even the dumbest^1 models could handle that – and I doubt they use the dumbest models for 911 triage.
Even if it’s not 100% perfect every time, this still sounds like a net positive.