New Orleans will use AI to answer 911 calls instead of a human

Triggering headline I know but if you rtfa this is to deal with a real problem with 911 services. The vast majority of time one or two people can man a 911 line effectively even in a moderate sized city. However when a publically visible event occurs or mass casualty situation occurs there is a major triage problem sorting through redundant reporting of the same issue. A simple screen activated in these events that can be easily bypassed to reach a human if there is actual acute distress can free the human up to focus on the most relevant calls more quickly.

This is piss poor low effort reporting as the most relevant take on this would be to get ahold of an actual 911 call responder and get their take on this.

You really don’t need an AI for this though. With the number of mass shootings the US sees, it’s honestly shocking that they don’t have a button the operator can press to activate an auto-reply along the lines of “We are already responding to <event>, if you still want to talk to us, press 1 or wait for a reply.”, which waits something like 10s before going through.

This would filter out a bunch of duplicate reporting with far less effort, and with less odds of something going wrong.