posted in Technology

Pet owners say smart pet feeder outage led to furry ones going unfed

This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

arstechnica.com/gadgets/2026/08/pet-owners-say-smart-pet-feeder-outage-led-to-furry-ones-going-unfed/
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Replying to an earlier post

overnight is fine but for 2,3 days still have someone drop by to check if things are fine at least once. i read horror stories of cats being cats and landing badly from a sleeping spot and breaking a leg, or cats in a freak accident turning on the hair dryer which proceeded to blow warm air into the apartment for the whole night. and of course insanse stuff like that will happen when nobody is there to check in.

Replying to an earlier post

Some cats are psycho about food. Mine definitely, and screams at me for hours a day even though he knows when feeding time is and he still has food from breakfast. People recommend an automatic feeder because the cat stops associating the person with feeding time and bothers the feeder instead. I haven’t tried it yet, but it makes sense to me and would probably work on the fat cunt

Replying to an earlier post

To everyone criticizing the people who bought the device: It is sold as being capable of running without internet, and it often does. The problem is that some update along the way broke this functionality ( maybe on purpose ).

The device has 3 D batteries to survive even power outages.

I’m not defending the company, I absolute despise them, they lied to consumers and should suffer a class action lawsuit.